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HR and Employment Advice for Auckland Businesses

Get 24/7 employment relations advice, workplace support and claims representation

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Employment Advice 24/7

Access 24/7 employment relations advice, workplace documentation and claims support to help manage employee issues with confidence.

Support for Auckland Employers

Guidance on personal grievances, misconduct investigations, employee disputes and other employment challenges facing Auckland businesses.

Trusted by 6,500 NZ Employers

Helping employers navigate employment obligations, workplace disputes and people management issues through practical, ongoing support.

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How we support Auckland employers

Whether you operate a hospitality venue, retail business, construction company, logistics operation or professional workplace, our Employer Line helps you manage employment issues before they become costly claims

24/7 employment relations advice when workplace issues arise
Guidance on personal grievances, disciplinary matters and workplace investigations
Assistance managing resignations, abandonment of employment and employee conduct concerns
Practical employment documents, templates and workplace policies
Support with trial periods, employment agreements and high-turnover workforces
Advice on dismissals, performance concerns and workplace disputes

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Get Help Now

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Why personal grievances cost Auckland businesses

Under the Employment Relations Act, an employee has 90 days to raise a personal grievance, or 12 months if it involves sexual harassment. A single procedural misstep, like skipping a fair hearing or not giving someone the chance to respond, can make a fair decision legally unjustified.

If a personal grievance isn’t resolved internally, it can proceed to mediation and then to the Employment Relations Authority. Remedies can include lost wages, compensation for hurt and humiliation, and in some cases reinstatement. For a small or medium Auckland business, that’s a serious cost on top of the time and stress of defending it.

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Get HR help now

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Representation if a dispute escalates

If a dispute escalates, we represent your business through the process, from responding to the grievance letter to mediation and if covered by Peninsula Protect, representation in the Employment Relations Authority. Our team handles the case on your behalf, with employment lawyers in the background if a matter becomes complex. You stay focused on running your business.

$3.3M paid to resolve claims in FY26 | 310 claims resolved | Up to $400,000 cover per claim (T&C's apply)

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The problems Auckland employers call us about

Personal grievances: An employee claims they were unjustifiably dismissed or disadvantaged, and you need to respond fast.

Heat-of-the-moment resignations: A staff member quits mid-argument or walks off a shift, and you’re unsure whether to accept it.

Abandonment of employment: Someone stops turning up and won’t answer calls. Getting this wrong can lead to an unjustified dismissal claim.

Misconduct investigations: Theft, harassment or a breach of policy needs a fair process before any decision is made.

High-turnover teams: Hospitality, retail and construction businesses hiring constantly need agreements, trial periods and processes that hold up.

HR managers shake hands with new employee

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How the Employer Line works for Auckland businesses

Call before you act:

Talk with an employment relations expert any time before you have the difficult conversation, send the letter or make the decision. Our line is open 24/7.

Get a clear next step:

You’ll know exactly what process to follow and what to say, in plain English.

Make informed decisions:

Understand your options, reduce risk and make decisions knowing you’ve followed a fair and defensible process.

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Our frequently asked questions and answers

Can an employee raise a personal grievance after resigning?

Yes. If they claim they were forced to resign through the employer’s conduct, they may raise a constructive dismissal grievance within 90 days.

What should I do if a staff member walks off a shift in Auckland?

Don’t treat it as a resignation straight away. Call the Employer Line first. Accepting a heat-of-the-moment resignation without giving the employee time to reconsider can lead to a claim.

Are you located in Auckland?

Yes, we're local! Our office is right here in Auckland, and all of our advisors are Auckland-based too, so no offshore call centres. We work closely with local businesses and understand the local market, laws, and regulations. We're available 24/7, and your first consultation is free.

*8 Tangihua Street, Auckland CBD, Auckland 1010, New Zealand *

Is this the same as hiring an HR manager?

No. The Employer Line is employment advice and claims protection. It’s for when you need to make the right call on a people issue, not for day-to-day HR administration.

Call now 0800 675 698

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Still have questions? We've got the right answers

Call our Employer Helpline 24/7

Call 0800 675 698